SHIFT DIRECTIONS is unique in that its partners possess a blend of senior management and ownership experience with the highest level of academic qualifications available for the hospitality and service industries. The academic connection – via ongoing research and authorship in the world’s top research academic journals – ensures that the SHIFT DIRECTIONS team stays on the front lines of international management ‘best practice’. The SHIFT team is able to distil management ‘best practices’ into useable and effective strategies for application in hospitality and retail businesses.
Whether you are an owner or senior manager seeking sound and innovative ways to ‘Shift’ your business to the next level or an investor or broker in need of objective analysis of a going concern or business opportunity – SHIFT DIRECTIONS can provide a range of services that will help you more effectively achieve your objectives.
- The Shift Profile
- The Shift “Training” Profile
- A recent customer service seminar
- A few relevant / interesting journal articles